European Cybersecurity Month (ESCM): Tips for senior citizens

26.10.2023 - Senior citizens appreciate the opportunities offered by digital tools. They use the internet in their daily lives, which enables them to carry out errands from the comfort of their own homes, especially if they have limited mobility. However, they are often insufficiently aware of the risks. Cybercriminals take advantage of this and use social engineering. Known methods of attack against senior citizens include pretending to be from the police (fake police officers), shock calls and computer support.

According to the study "Digital Seniors 2020" by Pro Senectute, 95% of 65-69 year-olds are online. Senior citizens are unfortunately also an attractive target for social engineering for various reasons. They grew up in a time when personal interactions were based on trust. Therefore, they are more inclined to believe someone who claims to be an authority figure or someone who says they are in need than perhaps a younger person would. This can make senior citizens a target for scams involving financial help or fake emergencies. In addition, senior citizens did not grow up with today's technology. This can mean they lack the experience to recognise digital scams, phishing emails or fraudulent websites. Moreover, many senior citizens unfortunately live in social isolation. Loneliness can make them long for companionship, which leaves them vulnerable to online scams offering friendship or contact.

Awareness, education and support are key to protecting people from falling victim to this type of manipulation.
In order to raise awareness among seniors, the NCSC has created an explanatory video on social engineering together with Ralph Landolt, seniorweb.ch partner.

An article in german with the most important information on this topic is also available on the seniorweb.ch website:

Article on Seniorweb.ch - Lassen Sie sich nicht manipulieren!

Tips

Do not trust every caller or email.
Do not allow yourself to be intimidated or put under pressure.
End implausible calls immediately and delete emails with obscure content straight away.
Never disclose passwords or PINs on the phone or via email.
Never give strangers access to your computer, even if they seem trustworthy..