The NCSC is currently receiving numerous reports of phone calls that are ostensibly from an authority. The callers claim, for example, that there are issues with the SwissID and bank account.
In such scam calls, the scammers pretend to represent the federal or cantonal police, customs authorities, or even the International Court of Justice. A computer-generated voice informs the victim that their personal banking data has been brought into connection with a crime. For further information, the call recipient should press 1. The victim is then asked to transfer a sum of money to an account or provide personal information such as their address or bank details. The scammers often try to persuade their victims to install a remote maintenance programme, which they claim will help them secure the money. End such phone calls immediately.
Specific measures
Preventive measures
How the NCSC can help
Further Information
- End such phone calls immediately.
- If you provided credit card details, contact your credit card company immediately to have the card blocked.
- If you have suffered a financial loss, we recommend that you report it to the police. You can find your nearest police station on the Suisse ePolice website.
- If you have made a payment, contact the bank you used immediately. They may be able to stop the payment.
- If you have been tricked into installing remote access software, uninstall it immediately and change all passwords that you use on the device affected.
- Be sceptical of phone calls that threaten you with consequences (e.g. loss of money, criminal charges, account/card blocking).
- If you are unsure whether the call is really coming from the police, contact your nearest police station. You can find your nearest police station on the Suisse ePolice website.
Your report helps the NCSC identify trends. This makes it possible for the NCSC to raise public awareness in a targeted way
Last modification 14.08.2025
